Return

How do returns work?

  • No complicated procedures with us. Mail to [email protected] and include your order and invoice number.
  • Once Alpha Supps receives the products in good condition (see conditions), we will refund the amount within 10 working days.

Return costs

Returns are at your own expense. For the exceptions below, the return costs will be refunded:

  • You received a different product than the one you ordered.
  • The product you ordered was received broken.
  • The shelf life of the product has expired at the time of receipt.

Conditions

Products can be returned if:

  • It will be registered as a return within 14 days of receipt, after which you will have 14 days to return the product.
  • The product (in case of supplements) is sealed and closed. This in connection with health protection and/or hygiene after breaking the seal.
  • If an entire order is returned, the goodies must also be returned. If these are not returned they may be charged.
  • Goodies cannot be exchanged or redeemed for cash or shop credit.
  • Products cannot be exchanged.